Building a design org that scaled to an exit
Design and research leadership for Glassdoor's product experience, mobile workflows, job-search usability, and first comprehensive design system.
UX
Built and led a 20+ person design and research organization across product areas.
Created Glassdoor's first comprehensive design system to improve consistency and delivery speed.
Contributed design leadership during the company's growth to a $1.2B acquisition.
Glassdoor's growth required more than better screens. It needed a design organization, a research engine, and a system for product quality.
As Senior Director of UX, Product Design, and User Research, I helped scale a multi-disciplinary organization across job search, company reviews, salary insights, mobile experiences, and employer-facing workflows.
The design mandate was practical: help job seekers make higher-confidence career decisions while giving product teams a faster, more consistent way to ship.
Job seekers were navigating a high-stakes decision with too much friction.
- Search results, reviews, salaries, and company content competed for attention.
- Filtering and application flows needed clearer paths across desktop and mobile.
- Product teams lacked a shared design language for repeated patterns.
- Research needed to move from project support to strategic input for roadmap decisions.
I built leadership rhythms across design, research, product, engineering, and executive stakeholders. We combined user interviews, behavioral data, journey mapping, market analysis, and usability testing to prioritize the parts of the experience where clarity mattered most.
Make decisions easier
Reduced information overload by clarifying hierarchy across jobs, reviews, salaries, and company data.
Scale the organization
Hired, coached, and structured a 20+ person design and research team around product priorities.
Systematize quality
Created Glassdoor's first comprehensive design system to improve consistency and delivery speed.
This case study is the design-org proof point. It shows experience hiring, coaching, research integration, system building, and strategic product influence at company scale.
Design + research leadership
Led product design and user research together rather than treating research as a downstream service.
Design system maturity
Turned repeated UI patterns into a shared quality and speed mechanism.
Executive context
Operated through growth where design quality, product velocity, and business outcomes had to mature together.
Product and system work
The work scaled because the team, the product strategy, and the design system matured together.
20+ person design org
Built and led a multi-disciplinary design and research organization across job search, reviews, salaries, and employer products — hiring, coaching, and structuring it around product priorities.
First design system + patents
Created Glassdoor's first comprehensive design system and pioneered patented UX solutions — turning repeated patterns into shared speed and defensible IP.
$1.2B acquisition
Matured design quality, product velocity, and research into strategic input through the growth that led to Glassdoor's $1.2B acquisition.